If you find your site or service you are trying to contact unavailable, it may be caused by a server or network failure but is most often caused by an internet failure somewhere between your computer and the server. Running a traceroute will help you determine where the problem starts.
TRACERT syntax:
tracert [-d]
[-h maximum_hops]
[-j host-list]
[-w timeout] target_name
Parameters (optional):
-d Specifies to not resolve addresses to host names.
-h maximum_hops Specifies the maximum number of hops to search for target.
-j host-list Specifies loose source route along the host-list.
-w timeout Waits the number of milliseconds specified by timeout for each reply.
target_name Name or IP address of the target host.
Example: To run a traceroute to this site and not resolve the host names the command would be: tracert -d support247webs.ca. Here’s the result.
1 1 ms <1 ms <1 ms 192.168.2.1
2 16 ms 15 ms 29 ms 10.11.1.17
3 17 ms 17 ms 10.178.206.20
4 16 ms 16 ms 16 ms 10.178.206.21
5 21 ms 17 ms 18 ms 64.230.110.32
6 21 ms 18 ms 18 ms 64.230.73.216
7 20 ms 18 ms 17 ms 64.230.50.13
8 17 ms 17 ms 17 ms 64.230.97.159
9 17 ms 17 ms 17 ms 63.243.172.25
10 28 ms 28 ms 28 ms 64.86.33.89
11 29 ms 29 ms 29 ms 66.198.96.61
12 28 ms 27 ms 28 ms 66.110.8.34
13 54 ms 35 ms 35 ms 216.187.114.197
14 37 ms 36 ms 36 ms 216.187.88.34
15 36 ms 36 ms 36 ms 209.15.202.79
To stop traceroute make sure the command window is active and press Control ‘C’. Example: Hold down the ‘Ctrl’ key and push the ‘C’ key.
Traceroute In WINDOWS XP and before
1. Click on ‘Start’ and then ‘Run’.
2. In the box type ‘cmd’ (without the quotes) and click OK.
3. At the command prompt that pops up in the black box type ‘tracert domain.ext’ (replace domain.ext with your domain name and extension). It may take a few seconds but will give a traceroute from your computer to the destination you typed in. In this example we typed ‘tracert support247webs.com’ without the quotation marks.
4. To copy the results, right click on the window and choose ‘Select All’. This will make the box contents turn white with black text and copy the contents to your clipboard .
5. Go to the document you want to put the results into (email to tech support), right click and choose paste (or ctrl V).
6. You may now close the traceroute window.
Traceroute in WINDOWS VISTA and WINDOWS 7
1. Click on Start icon 
and select All Programs > Accessories and then Command Prompt
2. In the box type ‘cmd’ (without the quotes) and click OK.
3. At the command prompt that pops up in the black box type ‘tracert domain.ext’ (replace domain.ext with your domain name and extension). It may take a few seconds but will give a traceroute from your computer to the destination you typed in. In this example we typed ‘tracert support247webs.com’ without the quotation marks.
4. To copy the results, right click on the window and choose ‘Select All’. This will make the box contents turn white with black text and copy the contents to your clipboard .
5. Go to the document you want to put the results into (email to tech support), right click and choose paste (or ctrl V).
6. You may now close the traceroute window.
Traceroute in Windows 8 and 8.1
1. Find the command prompt in the Metro Interface.
Move your cursor to the lower right corner to bring up the Charms.
Click on the Search Icon.
2. In the search window type command prompt and click on the Command Prompt result.
3. At the command prompt that pops up in the black box type ‘tracert domain.ext’ (replace domain.ext with your domain name and extension). It may take a few seconds but will give a traceroute from your computer to the destination you typed in. In this example we typed ‘tracert support247webs.com’ without the quotation marks.
4. To copy the results, right click on the window and choose ‘Select All’. This will make the box contents turn white with black text and copy the contents to your clipboard .
5. Go to the document you want to put the results into (email to tech support), right click and choose paste (or ctrl V).
6. You may now close the traceroute window.
How to Run Traceroute in Windows 10
- Find the command prompt. Search for command prompt in the search window, lower left.
2. At the command prompt that pops up in the black box type ‘tracert domain.ext’ (replace domain.ext with your domain name and extension). It may take a few seconds but will give a traceroute from your computer to the destination you typed in. In this example we typed ‘tracert support247webs.com’ without the quotation marks.
3. To copy the results, right click on the window and choose ‘Select All’. This will make the box contents turn white with black text and copy the contents to your clipboard .
4. Go to the document you want to put the results into (email to tech support), right click and choose paste (or ctrl V).
5. You may now close the traceroute window.